Frequently Asked Questions



General Questions

Q1: What products can you source from China?
A: We can source virtually any product manufactured in China. Our core expertise covers 10 categories: new energy products, building materials, cultural heritage crafts, tea & tea ware, pet products, smart home appliances, outdoor & solar equipment, industrial consumables, health & personal care, and new energy vehicles & parts. If you need something outside these categories, contact us and we will assess feasibility.

Q2: Do you have a minimum order value?
A: We do not have a strict minimum order value, but our service is most cost-effective for orders above $1,000. For smaller orders, we recommend starting with samples.

Q3: Are you a manufacturer or a trading company?
A: We are an export and sourcing company. We work with a network of 500+ verified manufacturers across China. This allows us to offer a wider range of products, better pricing through competition, and unbiased quality control — advantages that a single factory cannot provide.



Ordering & Payment

Q4: What is the minimum order quantity (MOQ)?
A: MOQ varies by product category. Consumer goods typically start from 500-1,000 units. Industrial products may have lower MOQs of 50-200 units. We negotiate the best MOQ terms based on your requirements.

Q5: What payment methods do you accept?
A: We accept T/T (telegraphic transfer) — 30% deposit, 70% before shipment. L/C at sight accepted for orders above $50,000. PayPal accepted for smaller transactions and samples.

Q6: How long does the sourcing process take?
A: Typical timeline: Sample development 7-15 days, production 15-45 days depending on product complexity, shipping 15-40 days depending on destination and mode. Total lead time averages 6-12 weeks from order confirmation.



Quality & Samples

Q7: How do you ensure product quality?
A: We implement a 3-stage quality control process: pre-production inspection of raw materials, during-production inspection at 30% and 70% completion, and final random inspection (AQL 2.5 standard) before shipment. Third-party inspection by SGS or Intertek available upon request.

Q8: Can I get samples before placing a bulk order?
A: Yes. Sample orders are encouraged. Sample cost is typically at production cost plus shipping. Sample cost is refundable upon bulk order confirmation for orders above $3,000-$5,000 (depending on product).

Q9: What if there are quality issues with the delivered goods?
A: We stand behind our quality control process. In the rare event of quality issues, we facilitate communication between buyer and supplier to reach a resolution, which may include replacement, credit, or return.



Shipping & Logistics

Q10: What shipping methods do you offer?
A: Sea freight (FCL and LCL), air freight, and express courier (DHL, FedEx, UPS). We provide FOB, CIF, and DDP terms. Shipping cost estimates provided with quotation.

Q11: How long does shipping take?
A: Sea freight: 25-40 days to major global ports. Air freight: 5-12 days. Express courier: 3-7 days.

Q12: Do you handle customs clearance?
A: For FOB and CIF terms, you handle import customs clearance in your country. For DDP terms, we handle everything including customs clearance and local delivery.



Certifications & Compliance

Q13: Can you help with product certification?
A: Yes. We assist with CE, FCC, RoHS, FDA, UL, E-mark, and other international certifications. Certification costs are quoted separately based on product and target market requirements.

Q14: Do your products meet EU and US standards?
A: We ensure all products we source comply with the standards required for your target market. We coordinate testing and certification as needed.



Communication

Q15: How do I communicate with your team?
A: You can reach us via email (claire@siyunjo.com), WhatsApp, or our website contact form. All our team members are fluent in English and Chinese. We respond to all inquiries within 24 hours.

Q16: Do you have a physical office I can visit?
A: Yes, our office is based in Beijing, China. We welcome visits from clients. Please contact us in advance to schedule a meeting.

Direct Contact
Email: claire@siyunjo.com
WhatsApp: +86 177 7786 7751
Response Time: Within 24 hours